Order cancellation – return policy

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What is our Returns policy?

We hope you will be completely satisfied with each of our products. However, if you wish to return an item then we can accept it quickly making this process easy. You have the right to return the products you purchased, free of charge, and within 10 working days from the date you receive them. Returns are only accepted if the products are in the same condition in which you received them, i.e. in their original packaging, without being unsealed or tampered with. In this case of return, you only bear the direct cost of returning the products. It is noted that it is solely your responsibility to keep the products in good condition for return. Before returning the product, you must contact us to inform us on +306979113366 (business hours). Your refund will be completed within 30 days from the date we receive the products. Please inform us within 48 hours of receipt of any problem with your order, e.g. if it is incomplete, damaged, etc. You can contact us by e-mail dimitristherianos@gmail.com or by phone +306979113366. The address to which the products for return must be sent is: Therianos Family Kallithea, Kastari Zakynthos 29090.


What about shipping costs for returns?

Please note that packaging and shipping costs are non-refundable. If a return is necessary due to our error, we will gladly cover the cost of returning and shipping the correct product.